Md Mahmudul Hoque Khan
Tech-enabled Operations & Growth professional who builds the software he manages with. Delivered 287.5% revenue growth, ~30% operational cost reduction, and ~80% efficiency gains across international exam administration and multi-branch education operations.
▲ 287.5%
Revenue growth driven by KPI-based sales strategy
▼ ~30%
Operational cost reduction via paperless policy
▲ ~80%
Operational efficiency improvement
▲ 200+
IELTS candidate sessions coordinated
About
Operations leadership, built on technical depth
Tech-enabled Operations & Growth professional who builds the software he manages with. Delivered 287.5% revenue growth, ~30% operational cost reduction, and ~80% efficiency gains across international exam administration (IELTS/PTE) and multi-branch education operations.
- 287.5% revenue growth via KPI-driven strategies
- ~30% operational cost reduction
- ~80% operational efficiency improvement
- Scalable LMS systems & digital infrastructure
- Cross-functional team & partnership management
- Automation reducing administrative workload by 50%+
- Improved follow-up response time by 40%+
Experience
Track record
Assistant Operations Manager
- Architected KPI-driven operational framework generating consistent month-on-month revenue growth; formalized percentage-based KPI tracking standard adopted across all branches — driving 287.5% revenue growth (BDT 16,000 → 62,000) within the tracked period.
- Secured and deployed British Council IELTS & Pearson PTE Registration Portals for Chattogram branch, enabling on-site candidate registration and eliminating manual processing bottlenecks — achieving approximately 90% reduction in data-entry errors.
- Engineered full-featured Learning Management System (LMS) centralizing academic resources, automating student progress tracking, and supporting multi-program delivery for 100+ students; reduced administrative overhead by 50%+ through automated enrollment, assessment, and reporting workflows.
- Led paperless policy initiative and targeted expense rationalization, delivering approximately 30% reduction in operational costs while maintaining full British Council & UKVI compliance standards.
- Optimized end-to-end operational workflows, improving overall operational efficiency by approximately 80% and saving approximately 2 hours of administrative time daily across the team.
- Led centralized CRM rollout across 3 secured B2B institutional partnerships and regional branches, reducing lead leakage and improving follow-up response time by 40%+.
- Managed and coordinated 50+ individuals across academic and operational functions, overseeing 6 simultaneous major projects spanning operations, compliance, digital transformation, B2B development, LMS deployment, and student experience.
- Implemented centralized student feedback system measuring satisfaction scores, generating measurable improvements in retention rates quarter-over-quarter and contributing to sustained revenue performance.
Program Director — Operations & Growth
- Led end-to-end programme operations including curriculum planning, process optimization, KPI tracking, and cross-functional team leadership across academic and administrative functions.
- Drove student retention metrics through data-driven decision-making frameworks; implemented strict regulatory compliance protocols ensuring programme quality standards.
- Optimized operational delivery workflows, resulting in measurable improvements in programme efficiency and student satisfaction outcomes.
Business Development Officer
- Identified and pursued new institutional partnerships and revenue streams to expand market presence across the Chattogram region.
- Developed and executed outreach strategies targeting corporate clients, educational institutions, and community stakeholders; built and managed B2B sales pipeline converting leads into signed agreements and sustained enrollments.
- Designed customized programme offerings aligned with client requirements; prepared business proposals and partnership presentations supporting strategic growth initiatives.
IELTS Senior Mock Coordinator
- Coordinated full-cycle IELTS mock examination operations across 200+ candidate sessions, managing scheduling, resource allocation, and post-exam performance analytics.
- Implemented performance analysis framework providing actionable insights to strengthen curriculum effectiveness and measurably improve student readiness for official examinations.
Front Desk Executive & IELTS Exam Registration Officer
- Achieved 95%+ monthly sales targets through consultative counseling and needs-based enrollment conversion.
- Executed end-to-end registrations for IELTS Academic, General Training, and UKVI modules with 100% data accuracy and full British Council compliance adherence.
- Managed identity verification, examiner coordination, and on-site logistics — ensuring zero test security incidents across all examination sessions.
- Coordinated Learners' Movie Club community programme, directly contributing to improved student retention and an engaged learning culture.
Co-Founder & Full-Stack Architect
- Co-founded qongBIT Technology and led the full-stack architecture of Loomis-LMS, an open-source, cost-effective platform for small educational institutions.
- Architected a scalable multi-tenant database engine with RBAC, enabling secure management of complex course pipelines across diverse user hierarchies.
- Engineered a clean, decoupled core codebase, establishing a solid technical foundation to foster open-source developer contributions.
- Developed specialized data modules for real-time student performance analytics, evaluation tracking, and digital content delivery.
- Formulated the strategic product roadmap, defining technical milestones, feature prioritization, and governance to drive institutional adoption.
Projects
What I've built
Loomis-LMS
Open-Source Learning Management System (qongBIT Technology)
Co-Founder & Full-Stack Architect
Loomis-LMS is an open-source, cost-effective Learning Platform for small educational institutions, built under qongBIT Technology. It is deployed and used in production by AIMS English for multi-program delivery, automated enrollment, student performance tracking, and digital content distribution.
- Multi-tenant architecture
- RBAC security model
- Student performance analytics
- Assessment automation
- Digital content delivery
- Used in production by AIMS English
PythonSQLRBACLMS ArchitectureGenerative AI
Automated Schedule & Upcoming Information
ELT Scheduling Automation Tool
Developer
Scheduling tool for ELT administrators that tracks and calculates class schedules and upcoming sessions automatically — eliminating manual timetable maintenance.
- Automated class schedule calculation
- Upcoming session tracking
- Eliminates manual timetable maintenance
Google Apps ScriptAutomation
English Assessment Tool
Web-Based English Placement Assessment (SaaS)
Developer
Web-based English placement assessment used to evaluate students' proficiency level before course enrollment; deployed live on a custom domain with CI via GitHub Actions.
- Online English proficiency assessment
- Automated placement evaluation
- Live deployment with CI/CD via GitHub Actions
PythonSQLJavaScriptCI/CDWeb
English Quiz
Lightweight Web Quiz Platform
Developer
Lightweight web quiz platform supporting student practice and evaluation workflows; deployed live on a custom domain (fair.intelqong.link).
- Student practice workflows
- Automated evaluation
- Live deployment on custom domain
PythonSQLJavaScriptWeb
IELTS/PTE Mock Student Tracker
No-Code Operations App (AppSheet)
Creator
No-code operations app for managing mock-exam candidates: QR code-based student check-in, automatic package expiry enforcement, PIN-protected record editing tied to assigned leads, and a full audit trail — built on Google AppSheet with a Google Sheets backend and automated bots.
- QR code-based student check-in
- Automatic package expiry enforcement
- PIN-protected record editing
- Full audit trail logging
Google AppSheetGoogle SheetsNo-CodeAutomation
Expertise
Domains of focus
Operations & Growth
Designing KPI frameworks, scaling multi-branch operations, and driving measurable revenue growth.
- KPI Design & Revenue Tracking
- Month-on-Month Growth Optimization
- Process Automation & Digitalization
- Multi-branch Operations Scaling
- Cost Reduction & Lean Operations
- Operational Efficiency Improvement
Business Development & Sales
Building institutional partnerships, driving enrollment conversion, and expanding market reach through consultative sales and CRM optimization.
- B2B Institutional Partnerships
- Consultative Sales & Enrollment Conversion
- Customer Service & Retention Strategy
- Lead Pipeline & Sales Conversion
- CRM Rollout & Pipeline Management
- Corporate Training Delivery
- Stakeholder & Community Engagement
- Revenue Expansion Strategy
Technology & Digital Transformation
Architecting LMS platforms, automating workflows, and leveraging AI for operational intelligence.
- Full-Stack LMS Development & Architecture
- Multi-Tenant Database Design
- Role-Based Access Control (RBAC) Implementation
- Google Apps Script Automation
- Python, SQL & Data Analysis
- Generative AI & Prompt Engineering
- GDPR & IAM Implementation
- Process Documentation & Digitalization
Compliance & Governance
Ensuring regulatory compliance, data security, and test integrity across all operations.
- British Council & UKVI Standards
- Pearson PTE Exam Operations
- Test Security & Invigilator Protocols
- Regulatory Audit & Due Diligence
- Data Privacy & Governance
- International Standards Adherence
Skills
Technical toolkit
Programming
Infrastructure & System
LMS & EdTech
Automation
AI & Generative Tools
Data & Analytics
Web & Security
Operations Tools
Credentials
Education, certifications & exam scores
Education
MBA (In Progress)
B.Sc. in Computer Science & Engineering
Languages
Bengali
Native
English
Professional Proficiency
IELTS Academic (Computer-Delivered)
6.5
band
Listening
6.5
band
Reading
6.0
band
Writing
6.5
band
Speaking
Overall
6.5
Academic
Certifications
Education & Compliance — British Council / Pearson / NASBA
- Certified Education Counselor — British Council
- Assessing with the GSE — Pearson
- PTE Partner Program Training — Pearson
- Learning GDPR — NASBA
Operations & Leadership — PMI / IIBA
- Operational Excellence Foundations — PMI
- Management Foundations: Leadership & Team Management — PMI
- Leveraging AI for Governance, Risk & Compliance — PMI
- Business Process Modelling (Business Analysis Foundations) — IIBA
- Sales Success Blueprint & Self-Leadership Development — GSIS Academy
Technology & AI — Google / Simplilearn / Microsoft / Anthropic
- Introduction to Generative Artificial Intelligence — Google
- Prompt Engineering for Generative AI — Simplilearn
- Identity and Access Management (IAM) – Foundations & Advanced
- Microsoft 365 E5 Developer Sandbox – Product Testing
- Claude 101 — Anthropic
Awards & Recognition — UNESCO / ICPC
- UNESCO Youth Hackathon Award 2023
- ICPC Asia Dhaka Regional Preliminary Contest — Participant & Problem Solver
Contact
Let's talk
Open to operations, growth, and technical-strategy roles. The fastest way to reach me is email.